Returns & Exchange
We want you to feel confident with every purchase. If your order isn’t the right fit, you can request a return or exchange within the eligible return period.
Return Eligibility
Items are eligible for return within 14 days of delivery.
To qualify for a return, products must:
Be unworn and unused
Be returned in original packaging
Include all original tags and accessories
Show no visible signs of wear or damage
Sneaks reserves the right to reject returns that do not meet these conditions.
Exchange Policy
We offer exchanges for eligible items, subject to product availability.
If the requested size or product is unavailable, customers may choose:
Store credit
A replacement product
A refund to the original payment method
Exchanges are processed once the original item has been received and inspected.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
Final sale products
Gift cards
Limited edition releases
Customized or personalized items
Products damaged after delivery
Please check product descriptions carefully before placing your order.
Return Process
To start a return or exchange request:
Contact our support team with your order number
Wait for return approval and shipping instructions
Pack the item securely in its original packaging
Ship the package using the provided return details
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Return Window & Fees
The table below outlines our general return eligibility, processing timelines, and applicable fees.
Return Type | Return Window | Return Shipping Fee | Refund Method |
|---|---|---|---|
Standard Return | Within 14 Days | Customer Pays | Original Payment Method |
Size Exchange | Within 14 Days | Free (Selected Regions) | Exchange Only |
Damaged or Incorrect Item | Within 48 Hours of Delivery | Free | Refund or Replacement |
Final Sale Items | Not Eligible | — | — |
International Returns | Within 14 Days | Customer Pays | Original Payment Method or Store Credit |
All returned items must be unworn, unused, and sent back in original packaging with tags included. Returns that do not meet these requirements may be rejected after inspection.
Refunds
Once your return has been received and inspected, refunds are processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include:
Your order number
Clear photos of the issue
A brief description of the problem
Our support team will work to resolve the issue as quickly as possible.
International Returns
International customers are responsible for return shipping fees, customs charges, and import duties related to returned items.
Shipping fees paid during checkout are non-refundable unless otherwise stated.
Store Credit
Approved returns may also be refunded as store credit upon request.
Store credit can be used toward future purchases and does not expire.
Need Help?
If you have questions regarding returns, exchanges, or refund status, please contact our support team for assistance.